Runbook vs Playbook vs SOP Decision Framework
Decide between runbook, playbook, and SOP based on urgency, predictability, and who's reading.
Malik Okafor
Features Editor
Malik Okafor
Malik Okafor is a features editor at On Call Journal covering on call toil and alert noise reduction. Based in New York, Malik has written for On Call Journal since 2017.
1 story · New York